Job Requirements
- Independently manage competing activities coming from a variety of staff and stakeholders while also working with leadership to get input in prioritization while keeping everything moving forward without requiring significant direction.
- Must have great attention to detail and flexibility in responding to changing priorities.
- Must remain organized with FERCCA case review, ensuring deadlines and analysis per case are met.
- Must have the highest standards of customer service and maintain a professional working relationship with all members of the office, internal and external.
- Grammar should be perfect, and writing must be highly professional.
- Strong verbal and written communication skills.
- Exceptional skills in Microsoft Word, Outlook, and Excel.
- Mastery level of knowledge, and skill in applying, a wide range of advanced Federal retirement and benefit concepts, laws, policies, practices, analytical, and diagnostic methods and techniques sufficient to solve a wide range of complex, interrelated HR Management (HRM) problems and issues in Federal retirement and benefit program areas.
- Apply a wide range of benefits and retirement concepts, practices, laws, regulations, and policies.
- Apply analytical and diagnostic techniques and qualitative and quantitative techniques sufficient to identify, evaluate, and recommend appropriate retirement and benefits solutions.
- Apply techniques for developing new or modified benefits and retirement work methods, approaches, or procedures for effective service delivery to clients.
- Apply written and oral communication techniques sufficient to develop and deliver briefings, project papers, status and staff reports, and correspondence to all agency employees.
Job Description
Deliverables:
Provide general Human Resources (HR) administrative support to Office of Human Resources (OHR) to meet varying needs and time frames.
Answering and direct phone calls, scheduling interviews and meetings on behalf of Branch Chief, providing customer services, faxing elections for health care plans.
Maintain documents and folders on the share drive, prepare FEDEX labels for retirement packages and HR Specialists.
Provide quality review of retirement estimates and retirement packages and cases; review personnel documents and forms for completeness and accuracy to ensure appropriate retirement coverage and carryover of benefits for employees including firefighters covered under special retirement coverage.
Prepare retirement estimates and counsels’ employees’ conduct retirement coverage audits; provide advice and consultation on cases covered under the Federal Erroneous Retirement Coverage Corrections Act (FERCCA).
Prepare comparison retirement estimates and counsels’ employees on their options and rights under FERCCA. FERCCA provides special relief to employees who have been assigned incorrect retirement coverage. The rules are complex, and decisions are irrevocable. All cases are reviewed for conformity to the provisions of the act and corrections are coordinated between payroll, Office of Personnel Management (OPM), Thrift Savings Plan (TSP) and across agency lines.
Greet and refer visitors to appropriate staff or location; answer telephone and email inquiries; distribute incoming mail and outgoing mail, FedEx retirement and benefits documents.
Organize shared folders and confidential documents; track internal and external deadlines and requests- prioritizing high-level and time sensitive requests.
Review incoming retirement forms to ensure they are completed and signed by employee and that appropriate and required documentation are attached.
Compile and mail retirement and non-retirement separation packages; review designation forms for accuracy.
Work on FERCCA cases and serve as a consultant on other complex retirement and benefits related cases; provide estimates for retirement planning for federal employees.
Support the team with ordering supplies and equipment; track mandatory training and deadlines, and with Workflow information Tracking System (WiTS) requests.
Conduct one hour per case Quality Review (QR) of retirement estimates and cases – on average 15 to 20 reviews will be completed per week.
Separate quality review report per case; deliver training as request per subject matter, one to two hours per training session; produce review analysis of each case.
